Inspire
2026

Included Health's Client Summit
Monday, March 9—Wednesday, March 11, 2026
Boulders Resort & Spa, Scottsdale, AZ

Connect, Learn, Grow

For the fifth consecutive year, Included Health is excited to host our valued clients at our in-person Client Summit: Inspire 2026. We're looking forward to welcoming you and a select group of senior executive leaders to Scottsdale, Arizona this March.
This three-day summit is your chance to step away from the noise and focus on what’s next. We’re actively curating an agenda designed to foster honest conversation, strategic partnership, and future-forward thinking. You’ll engage directly with Included Health leadership and your industry peers through high-impact panels and intimate small-group discussions as we dissect the biggest challenges in healthcare and co-create actionable solutions for 2026 and beyond.
Join us to gain fresh perspective, deepen key relationships, and leave with strategies that will truly inspire you to raise the standard of healthcare for every member.
Your seat at this exclusive table awaits. Please RSVP promptly to secure your attendance!
Monday, March 9—Wednesday, March 11, 2026
Boulders Resort & Spa, Scottsdale, AZ

Welcome to Inspire 2026

For the fifth year, Included Health is bringing together a select group of senior executive leaders—including you—for our in-person Client Summit, Inspire 2026, this coming March in Scottsdale, Arizona.

Over the course of three days, this exclusive summit isn't just a meeting; it's a dedicated space to shape the future. We invite you to join us and your peers to collaborate on solutions, move beyond the day-to-day challenges of healthcare, and inspire one another to raise the standard for everyone we serve.

Join us for an agenda built around honest insights and thoughtful collaboration: powerful peer-to-peer panels and intimate sessions designed to forge the strategies that will define success in 2026 and beyond.

Space is limited and reserved for our most valued partners. Don't miss this opportunity to connect and collaborate in the beautiful Arizona sunshine.

We hope you’ll secure your spot and join us!

Featured Keynote
Dr. Sue Desmond-Hellmann

Hear from a visionary leader who has dedicated her life to improving the human condition through innovation.

Join us at Inspire 2026 to hear from Dr. Sue Desmond-Hellmann, the former CEO of the Bill & Melinda Gates Foundation. With a career spanning groundbreaking work in life sciences and leadership at one of the world's largest philanthropies, she is uniquely positioned to speak on the future of global health. She'll share her powerful insights on how to drive disruptive solutions through innovation and collaboration. Don't miss this opportunity to gain perspective from one of the most impactful leaders of our time.

Desmond-Hellman_Sue 2-1

Event schedule

Optional Lunch
12 p.m. | Duck Pond Lawn

We invite you to join us for a casual lunch as you arrive in Arizona for Inspire 2026, where we can warmly welcome you and help you settle in.

Executive Rountables
2-3 p.m. Health Plan in Sonoran A & B
3:30-5 p.m. Enterprise in Latilla (Section II)
An Inflection Point
Join the Included Health executive team for an honest conversation about where healthcare is headed. We'll explore how we're expanding capabilities, breaking down barriers to access, and creating experiences that truly meet people where they are. Hear about our progress, upcoming innovations, and how we can collaborate to serve members better. Together, we can raise the standard of healthcare for everyone. Let's begin.
Welcome Reception
5:30 p.m. | Grill Deck
Sip, Savour, and Socialize
Join us for cocktails, connection, and conversation under the Arizona sky. Evening includes outdoor reception with live music and dinner.
Dinner
6:30 p.m. | Nineteenth Green
From Reception to Refinement
Keep the momentum going. Immediately following the Welcome Reception, please join us for dinner. It’s an evening dedicated to celebrating our partnership, enjoying world-class cuisine, and relaxing before the full summit begins tomorrow.
Breakfast
8 a.m. | Duck Pond Lawn
Start your day off right with a hearty breakfast. Join us to refuel, connect with peers, and prepare for the exciting sessions ahead.
Welcome Address
9 a.m. | Latilla Ballroom
Putting Quality Back at the Center of Healthcare
Healthcare is facing an uncomfortable truth: so many promising innovations, from new entrants and incumbents alike, have failed to bend the cost curve or improve outcomes. The main reason? Healthcare has lost sight of quality. As tools, technologies, and business models continue to evolve, quality must remain the one constant, the key to outcomes that matter. Yet the concept of “quality” has been defined too narrowly, diminishing its broader potential and reducing it to something diluted, murky, and commoditized. Putting quality back at the core of everything we do — by building it into every product, service, and experience — is critical to finding our way and putting healthcare on a sustainable path forward.
Fireside Chat
9:30 a.m. | Latilla Ballroom
Signal vs. Noise: Redefining Impact in the Age of AI Healthcare
In an era of rapid digital transformation, the line between high-tech "shiny objects" and meaningful clinical progress is increasingly blurred. Join us for a compelling fireside chat with Dr. Susan Desmond-Hellmann as we cut through the hype to explore innovation, impact, and leadership in modern healthcare.
Break
10:30 a.m. | Latilla Foyer
Take a moment to recharge and network with fellow attendees during our mid-morning break.
Panel Discussion
10:50 a.m. | Latilla Ballroom
Innovative Partnerships

A commitment to affordability, quality, equity. Aligned interest in providing higher-quality care at lower costs. Contracts that create financial incentives for delivering population-level impact.

Hear about how CalPERS is taking an innovative approach to supporting their members — and why bringing together the right partners is critical to the success of the program.

Lunch
11:30 a.m. | Latilla Patio
Take a break and enjoy a delicious lunch on the patio.
Peer-to-Peer Discussion
1 p.m. | Multiple
The Leader’s Edge: Balancing Big Bets and Incremental Gains

Join an intimate circle of benefits leaders for a peer-to-peer conversation about the leadership decisions defining our work right now. This session creates space to explore how we approach the most pressing challenges —when to make "big bets" that require conviction despite incomplete evidence, when to start with small experiments that accelerate learning; and how to navigate the core trade-offs between cost certainty and long-term value, member choice and guided care, innovation and organizational stability.

Through peer dialogue, you'll gain insights from leaders facing similar inflection points, explore practical frameworks for evaluating complex choices, and leave with a fresh perspective on how to balance incremental progress with bold transformation.

Panel Discussion
2:15 p.m. | Latilla Ballroom
Leveraging AI and Data to Build Trust and Drive Action

Trust is not built by technology alone - it’s built by how responsibly and transparently that technology is deployed.  Using AI alone is not the unlock. It’s about leveraging the right data at the right moment, with the right context, to build trust and drive action at scale.  When AI is deployed in this way, trust follows—and trust is what turns insight into action.  It’s what keeps people engaged so that real value can be derived.

Hear how AT&T focuses on data and AI to drive better engagement and outcomes for their employees.  How they’re pushing their healthcare partners to build technology that allows providers, members, and caregivers to act with confidence.

Panel Discussion
3 p.m. | Latilla Ballroom
The Power of Alternative Thinking

Double-digit increases in healthcare costs have become a burning platform for U.S. employers. Reversing the long-term trend and putting healthcare on a sustainable path requires broader, bolder solutions that holistically reimagine how the workforce accesses, experiences, and pays for healthcare. It requires alternative thinking.

Hear how Walmart is reimagining the care experience for their members – from how they’re driving engagement, to the role that primary care plays, and the way that technology supports the vision.

Social Activities
4 p.m. | Multiple
It’s time to unwind and have some fun with a variety of exciting social activities—including Pickleball, Sips & Succulents, Hand-Poured Candle Making, eBiking and Rock Climbing. Choose the activity that suits you!
Happy Hour & Dinner
6:30 p.m. | Cocopelli
Connection, Celebration, and Soul
Join us for an unforgettable second night featuring the soulful, raspy vocals of Phoenix legend Jeff Ocheltree, whose versatile mix of country, rock, and folk will set the perfect tone for our lakeside reception. Between the live sets, we’ll light up the night with high-energy LED games.
Breakfast
8 a.m. | Duck Pond Lawn
Start the final day of the Inspire 2026 with a hearty breakfast to fuel your discussions and connections.
Panel Discussion
9 a.m. | Location
The Quality Equation

In healthcare, research shows that higher quality leads to lower costs. When you create value for people – through timely preventive care, through connected experiences, through connectivity in a maze of fragmentation – you also create value for those who are purchasing that care. But the equation isn’t that simple.

Hear from leaders at Humana and PSA Airlines about how they’re driving towards quality at their organizations – what they’ve learned and how they’re balancing carrots, sticks, and innovation to realize more value.

Member Story
10 a.m. | Latilla Ballroom
Rallying Around Members and Caregivers at a Time of Crisis

In August 2024, Shawn Smith, a registered nurse and clinical quality manager at Included Health, checked into a North Carolina hospital to undergo a routine procedure for a hereditary heart condition. The overnight stay she was expecting turned into an emergency heart transplant, 109 days in hospitals and rehab facilities, and a months-long recovery in which Smith and her husband, Nick, required ongoing guidance, advocacy, and support.

We'll sit down with Smith about her successful journey back to health, the above-and-beyond efforts of her care team, and the perspective she has gained about Included Health and the healthcare system from her life-changing ordeal.
Strategy Roundtables
10:30 a.m. | Latilla Ballroom
Forward Focus
We hope the time together this week inspired you to think bigger and bolder about your strategies and to try something new. Join us for our final session to share insights, reflect on our time, and collaboratively chart a path forward as we look ahead to 2027 and beyond.
Grab & Go Lunch
11 a.m. | Latilla Foyer
Before you depart Inspire 2026, enjoy a quick grab-and-go lunch to fuel your journey home and reflect on the valuable insights you’ve gained.

Travel details

We’re excited to host Inspire 2026 at the sprawling Boulders Resort & Spa in the Sonoran Desert foothills with panoramic views of 12-million-year-old boulder formations.
Accommodations: We are pleased to be able to offer rooms at a discounted rate ($250). Included Health will contact the hotel on your behalf to ensure your room is reserved at this rate.
Travel: Boulders Resort & Spa is located 40 minutes from Phoenix Sky Harbor International Airport. Guests are responsible for booking their own flights to and from the event. We will organize transportation between the airport and the resort.

Arrival guidelines:
- Health Plan Clients: Please arrive in PHX on March 9 by noon local time for the 2 p.m. health plan roundtable
- Employer Clients: Please arrive in PHX by 1:30 p.m. local time for the 3:30 p.m. employer roundtable

Departure guidelines: Plan to leave the resort following the grab & go lunch at 11 a.m. local time on March 11